This Refund & Cancellation Policy explains when a payment made to Super English Coach can be cancelled or refunded. It applies to all paid coach plans (Membership, Annual Membership and Tutor Ship) and all student courses, whether paid on our website, on our learning platform (app.superenglishcoach.com) or through a payment link shared by Super English Coach. It forms part of our Terms & Conditions. Please read it before you pay.
1.After your account is activated: no refund
Once your account is activated, the fee is non-refundable. Activation gives you immediate access to our course content, training and tools, so that access cannot be taken back and the payment returned.
This applies in every case after activation, including when:
- you have used only part of the course or training, or not used it at all;
- you change your mind, or no longer have time;
- you do not get the number of students or the income you expected;
- your account is suspended for breaking our Terms & Conditions.
2.Cancelling before activation
After your payment is confirmed, we usually activate your account within 24 hours. If you want to cancel before your account is activated, contact us at once on WhatsApp or email with:
- your full name and the mobile number used for payment;
- the Razorpay payment ID from your payment confirmation;
- the reason for cancelling.
If we receive your request before activation, we will cancel the order and refund the amount paid, less any payment gateway charges. A request received after activation cannot be accepted.
3.Double payments and failed payments
If you were charged twice for the same plan or course, or a payment failed but money was deducted from your account, we will refund the extra amount in full once it is confirmed in our payment records. Please send us the payment details so we can check quickly.
4.Webinar and special offers
- Offer prices (for example webinar or founding coach prices) follow this same policy: no refund after activation.
- If you paid a higher price earlier, the difference from a later offer price is not refunded.
- Bonuses included with an offer have no cash value and cannot be exchanged for money.
5.Annual plans
Annual plans run for 12 months from activation and stop automatically at the end of that period. You are never charged again without making a new payment yourself. No refund is given for unused months.
6.How refunds are paid
Approved refunds are sent back to your original payment method through Razorpay, usually within 5–7 working days. Your bank may take a few more days to show the amount in your account. We cannot refund in cash or to a different account.
7.Payments made to others
Please pay only through the official payment links on our website, our platform, or links shared by Super English Coach. We cannot refund money paid to any other person or account.
8.Changes to this policy
We may update this policy from time to time. The latest version is always on this page with the date it was last updated. A change does not affect a payment already made.
Request a cancellation or refund
Super English Coach
Founder & Director: Imtiaz Dhafrani
Kutch, Gujarat, India
WhatsApp: +91 93775 82502
Email: connect@superenglishcoach.com