This Privacy Policy explains what personal information Super English Coach ("we", "us", "our") collects when you use superenglishcoach.com and our learning platform, how we use it, and your choices. We follow the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Details you give us — name, mobile number, email, city/state, mother tongue and application details submitted through our forms.
- Account and learning data — login details, course progress, practice activity and messages on the platform.
- Payment details — payment status and transaction ID. Card, UPI and bank details are handled by our payment provider; we do not store them.
- Technical data — device, browser, IP address and cookies used to run and improve the website.
2. How we use your information
- To process your application and contact you about it, including by call, WhatsApp, SMS or email.
- To create your account and provide courses, training and certification.
- To connect students with certified coaches.
- To process payments and send receipts.
- To improve our services and send important updates. You can opt out of promotional messages at any time.
3. Sharing your information
We do not sell your personal information. We share it only:
- Between a student and their assigned coach, as needed for classes.
- With service providers who help us run our website, platform, payments and communication, under confidentiality.
- When required by law or to protect our rights.
4. Data security
We use reasonable technical and organisational measures to protect your information. No online system is 100% secure, so we cannot guarantee absolute security.
5. Data retention
We keep your information for as long as your account is active or as needed to provide services, meet legal and tax requirements, and resolve disputes.
6. Your rights
You may ask us to access, correct or delete your personal information, or withdraw consent for marketing, by contacting us below. Some information may need to be kept for legal reasons.
7. Cookies
Our website uses cookies to function properly and understand usage. You can disable cookies in your browser settings; some features may then not work.
8. Children
Students under 18 should use our services with the consent of a parent or guardian, who may contact us about their child's information.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
10. Grievance Officer
For any concern about your personal information, contact our Grievance Officer: [Name], at connect@superenglishcoach.com. We will respond within 30 days.
Contact us
Super English Coach
Ishwar Krupa Residency,
Plot no.48 Sur.No.267/1
Meghpar Borichi-Anjar Kutch
Gujarat -370110
WhatsApp: +91 93775 82502
Email: connect@superenglishcoach.com